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CRM Module Overview

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In WorkBook new business activity can be tracked via the CRM module which allows you to create and manage pipelines, prospects and contacts, plus track the activities leading up to a sale.

The module contains multiple sub-menus:

  • Pipelines

  • My activities

  • Clients & Prospects list

  • 12 month summary forecast

  • Resource search

  • All activities

  • Pipeline log


CRM NAVIGATION

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NUMBER

FUNCTIONALITY

1

Use the filter to condense the client list, i.e. Only show resources with active pipelines or view according to person responsible.

2

The show/hide prospect card opens an additional window at the bottom of your screen showing client information and pipelines for the selected client.

3

Add and view contacts.

4

View pipelines against selected client.

5

Create a new, duplicate or remove a pipeline.

6

Open Pipeline card to see and edit details of pipeline.   


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